1.HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it’s on its way!
2.HOW LONG DOES IT TAKE MY ORDER TO ARRIVE? CAN IT BE EXPEDITED?
Orders from our store typically ship within 7 to 14 business days with Standard Shipping and 3-7 business days with Expedited Shipping. For international orders, transit will take an additional 1 to 2 weeks.
Due to the impact of COVID-19 and ongoing protests, packages may take longer than usual to ship.
To see full shipping policy, click here: https://www.Subboutique/page…
To double check ETA’s, check the estimated delivery date on your receipt or reach out to our team at [email protected]
3.MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers can take 2-3 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
4.I NEED HELP WITH A LATE ORDER.
Orders from our store are typically delivered within 5 to 15 business days after printing begins. For international orders, transit will take approximately 2-4 weeks.
If your order has not arrived after 15 business days on domestic and 25 business days on international from the order ship date, please contact customer service at [email protected]
You can also keep track of your order at any time here.
5.I HAVE A QUESTION ABOUT MY ORDER, WHAT SHOULD I DO?
Get in touch! Drop us an email at [email protected] anytime. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us.
6.WHAT IS THE STATUS OF MY ORDER?
To check on the status of an order, grab your order number and email address, use this link, and behold! Your info’s all there. We will also send updates via email when your order ships, so keep an eye out.
7.I DIDN’T RECEIVE AN ORDER CONFIRMATION EMAIL.
If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at [email protected] as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
What type of payments do you accept?
We accept Visa, American Express, Mastercard, Discover and PayPal. We also accept debit cards featuring the Mastercard or Visa logo.
When will my card be charged?
Just after your order has been successfully placed.
9.HOW SECURE IS MY PERSONAL INFORMATION?
We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
10.WHERE DOES THIS SHIP FROM?
While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards.
11.WHAT DO I DO IF I CAN’T FIND WHAT I AM LOOKING FOR?
Something caught your eye and now you can’t find it? Bummer! Give us a call and one of our awesome Customer Service Reps would be happy to help. Some items don’t always become available again but feel free to reach out to our team to double check. Drop us an email at [email protected] anytime.